Privacy Policy

2. Information We Collect

Depending on the services requested, we may collect the following information:

• First and last name
• Email address
• Telephone number
• Date of birth
• Information required to schedule appointments
• Administrative information necessary to provide services
• Health information that you choose to share during consultations
• Information related to your subscription to electronic communications
• Technical information relating to your use of our website (IP address, browser type, device information, pages visited)

We limit the collection of personal information to what is necessary to provide our services and respond to your requests.

Certain information collected during consultations may constitute health information. Such information is considered sensitive and is afforded an enhanced level of protection in accordance with applicable laws.

3. How We Use Your Information

The information we collect may be used to:

• Respond to your inquiries
• Schedule, confirm, or modify appointments
• Provide professional services
• Manage the administrative aspects of your file
• Communicate with you regarding our services
• Process payments
• Send newsletters, educational content, or service-related communications with your consent
• Improve the user experience of our website
• Analyze website usage
• Comply with legal, regulatory, and professional obligations

We use personal information only for the purposes for which it was collected, unless otherwise permitted by law or with your consent.

4. Cookies and Analytics Tools

Our website uses cookies and analytics tools to enhance your experience and better understand how our website is used.

These technologies may be used to:

• Ensure proper website functionality
• Measure website traffic
• Understand how visitors use different pages
• Improve the user experience
• Evaluate the performance of our content and services

This information is used in aggregated form to improve our website and services.

You may configure your browser to refuse certain cookies; however, doing so may affect the functionality of certain features of the website.

5. Third-Party Service Providers

To deliver our services, we use specialized third-party providers that may process personal information on our behalf.

We encourage you to review the privacy policies of these providers for more information about how they process personal information.

6. Transfers of Personal Information Outside Quebec

Certain service providers used by Pause Claire may host or process personal information outside the Province of Quebec or outside Canada.

When such transfers are necessary, we take reasonable measures to ensure that personal information receives an adequate level of protection in accordance with applicable laws.

7. Sharing of Personal Information

Pause Claire does not sell, rent, or trade personal information.

We may share personal information only in the following circumstances:

• With service providers necessary to operate our business
• When required by law
• When necessary to protect our rights or ensure the security of our services
• With your explicit consent

We may also disclose personal information without consent when permitted or required by applicable law, including where disclosure is necessary to protect public safety, prevent or investigate unlawful activities, comply with a court order, warrant, subpoena, or other lawful request from a competent authority.

All service providers with whom we work are required to safeguard the confidentiality of the information entrusted to them.

8. Retention, Destruction, and Security of Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Modification
• Unauthorized disclosure

We store your personal information within the electronic medical record system provided by MEDFAR/MYLE, a vendor approved by the Ministère de la Santé et des Services sociaux (MSSS) of Quebec.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal, regulatory, and professional obligations.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with applicable legal requirements.

9. Your Rights

Subject to applicable privacy laws, you may:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent where consent is required
• Obtain information regarding how your personal information is used
• Request the transfer of your personal information in a structured and commonly used technological format where permitted by law
• Submit a complaint regarding the management of your personal information

To exercise any of these rights, please contact us using the information provided below.

10. Links to Other Websites

Our website may contain links to external websites.

Pause Claire is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations.

Any updates will be posted on this page along with a revised "Last Updated" date.

12. Complaints Process

Any individual wishing to submit a complaint regarding the management of their personal information may contact the Privacy Officer at privacy@pauseclaire.ca.

We will review all complaints diligently and take appropriate action where necessary.

13. Privacy Officer

In accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector, the person responsible for the protection of personal information at Pause Claire is:

Email: privacy@pauseclaire.ca

For any questions, access requests, correction requests, or concerns regarding the protection of your personal information, please contact us at the address above.