Terms of Use

2. About Pause Claire

Pause Claire Inc. ("Pause Claire", "we", "our") operates an informational website and provides access to appointment booking through a secure third-party platform.

Pause Claire specializes in perimenopause and menopause care, including evidence-based hormonal and non-hormonal treatment options delivered primarily through telehealth services within Quebec.

Clinical care is provided by regulated healthcare professionals licensed to practise within their respective professional scopes.

The professional healthcare relationship exists between you and the healthcare professional providing your care, not between you and the Website itself.

3. Eligibility

To use our clinical services, you must:

• Be at least 18 years of age
• Be physically located in Quebec at the time of your consultation, unless otherwise permitted by applicable laws and professional regulations
• Have the legal capacity to enter into binding agreements
• Provide complete, accurate, and current information when booking or receiving care

Pause Claire reserves the right to refuse, cancel, or reschedule appointments that do not meet these requirements or fall outside the scope of our services.

4. Telehealth Services and Limitations

Telehealth services are provided in accordance with applicable Quebec laws and professional standards.

You acknowledge that telehealth may not be appropriate for every medical situation and may be limited by:

• Internet connectivity issues
• Audio or video quality limitations
• Incomplete clinical information
• The inability to perform certain physical examinations

Pause Claire does not provide emergency services, urgent care services, or 24-hour clinical coverage.

5. Patient Responsibilities

You agree to:

• Provide truthful, complete, and up-to-date health information
• Inform your clinician of relevant medical conditions, medications, allergies, and changes in health status
• Participate honestly in the clinical assessment process
• Follow professional recommendations and seek appropriate medical attention when advised

You remain responsible for decisions made regarding your health and for obtaining emergency care when required.

6. Clinical Services

Consultations focus on perimenopause, menopause, and related symptoms, including assessment of hormonal and non-hormonal treatment options.

You acknowledge that:

• No diagnosis, treatment, prescription, referral, requisition, or clinical outcome can be guaranteed
• Healthcare professionals retain independent clinical judgment regarding the appropriateness of any treatment
• Recommendations are based on information available during the consultation
• Services do not replace ongoing care from your family physician, nurse practitioner, or other primary care provider

We encourage patients to maintain continuity of care with their primary healthcare providers whenever possible.

7. Educational Content

Articles, blog posts, newsletters, questionnaires, downloadable resources, and other content available through the Website are provided for informational and educational purposes only.

Such content:

• Is not personalized medical advice
• Does not establish a healthcare professional-patient relationship
• Should not be relied upon as a substitute for individualized medical assessment or treatment

Always consult a qualified healthcare professional before making healthcare decisions.

8. Appointment Booking, Fees and Payments

Appointments are booked through a secure third-party booking platform.

Fees displayed at the time of booking apply to the services selected and may be updated periodically.

Payment processing is handled by authorized third-party providers. Pause Claire does not store complete credit card information.

Unless otherwise required by law or expressly agreed in writing, consultation fees are generally non-refundable once services have been rendered.

Patients are responsible for confirming eligibility for reimbursement through private insurance plans or employer benefit programs.

Professional healthcare services are generally exempt from GST and QST where permitted under applicable tax legislation.

9. Technology and Website Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt unauthorized access to systems, accounts, or data
• Interfere with Website functionality or security
• Use automated tools to scrape, harvest, or copy content
• Impersonate another individual or entity
• Submit false, misleading, or fraudulent information

We reserve the right to suspend access where misuse is suspected.

10. Intellectual Property

All Website content, including text, graphics, logos, branding, images, designs, educational materials, and software elements, is owned by Pause Claire Inc. or its licensors and is protected by applicable intellectual property laws.

No content may be reproduced, distributed, modified, republished, or commercially exploited without prior written consent.

11. Third-Party Services and Links

The Website may contain links to third-party websites or services, including appointment booking, payment processing, analytics, and communication platforms.

Pause Claire does not control and is not responsible for the content, availability, security, or practices of third-party services.

Your use of such services may be governed by separate terms and privacy policies.

12. Privacy

The collection, use, disclosure, and protection of personal information are governed by our Privacy Policy and applicable privacy legislation, including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

Health information collected in connection with clinical care is managed in accordance with professional and legal obligations applicable to healthcare providers.

13. Disclaimer of Warranties

The Website and all content are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Pause Claire disclaims all warranties, representations, and conditions, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or availability.

We do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.

14. Limitation of Liability

To the maximum extent permitted by law, Pause Claire Inc., its directors, officers, employees, contractors, and representatives shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of or inability to use the Website.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

15. Suspension and Termination

Pause Claire may suspend or terminate access to the Website or decline future bookings where:

• These Terms are violated
• Fraudulent, abusive, or inappropriate conduct occurs
• Required by law or professional obligations
• Necessary to protect patients, staff, systems, or operations

Certain provisions, including intellectual property, liability limitations, and dispute resolution provisions, survive termination.

16. Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.

Any dispute relating to these Terms or use of the Website shall be submitted to the courts of the Province of Quebec, judicial district of Montréal, unless otherwise required by applicable law.

The parties agree to attempt to resolve disputes in good faith before initiating formal legal proceedings.

17. Changes to These Terms

Pause Claire may update these Terms at any time.

The updated version will be posted on this page and will take effect upon publication. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

18. General provisions

These Terms constitute the entire agreement between you and Pause Claire regarding the use of the Website.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

The failure of Pause Claire to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. Contact us

For questions regarding these Terms of Use:

Email: info@pauseclaire.ca

Privacy Officer:

Guerda Romain, RN, MSc